Refund & Cancellation Policy

Appointment Cancellation

We coordinate our doorstep routes to maximize care time and minimize travel stress for our specialists. Because we reserve a dedicated time block for your pet, please notify us of cancellations as early as possible.

• Cancellations made 24 hours or more before the appointment: No charge. Any pre-paid fees will be fully refunded to your original payment method.
• Cancellations made within 24 hours of the appointment: May incur a minor cancellation fee (up to ₹300) to compensate our visiting groomer or vet assistant for lost travel routing time.
• Specialist at Doorstep Cancellation: If our specialist arrives at your home but the session cannot proceed because the pet is absent, un-catchable, or is deemed too aggressive to safely treat, a baseline visit fee of ₹500 will apply.

Rescheduling Policy

If your schedule changes or your pet is feeling unwell, you can reschedule your session for free up to 24 hours before the appointment.

To reschedule, simply text us on our WhatsApp chat or call our operations helpline at +91 95189 95227. We will help find the next available slot that matches your pet's record.

Refund Eligibility

Refunds are evaluated fairly and processed back to your original payment account within 5-7 business days of approval.

Refundable Scenarios:

• Duplicate payments or administrative errors.
• Sessions cancelled by NESTOR due to specialist unavailability or weather conditions.
• Service packages where a medical reason makes a portion of the package unusable (supported by a vet check record).

Rules Variations: Please note that specific refund and booking rules may vary slightly based on the service category (e.g. customized training program packs vs. single hygienic grooming sessions) and the policies of individual certified partner clinics or specialists. Any variations will be highlighted on your booking checkout page.

Service Interruptions

Pets are living, breathing companions, and their comfort is our absolute priority. If our vet assistant or groomer determines during the session that your pet is experiencing extreme stress, cardiac distress, or panic, we will immediately pause or stop the service.

If a session is cut short for the pet's safety, we will charge you only for the completed portions of the service (e.g., if a dog groom is halted after the bath but before styling, you will only pay for the bath).

Early Access Reservations

Pre-launch waitlist applications and Early Access reservations do not collect credit card details or advance payments. Therefore, no refunds apply to waitlist sign-ups. Your waitlist priority is preserved until we launch and coordinate your initial booking appointment.

Contact Support

If you need to request a refund, report a billing issue, or change your booking details, please get in touch with our support desk at hello@nestor.co.in or call +91 95189 95227. We resolve issues with empathy and speed.