Grievance Redressal

Grievance Officer

In accordance with the Information Technology Act and rules made thereunder, the name and contact details of our Grievance Officer are provided below:

Support & Grievance Categories

To help us address your concern swiftly, please specify one of the following support categories when reaching out:

• Service Feedback: Concerns regarding pre-launch coordinates, area coverage requests, or expected service quality.
• Data Requests: Requests to view, correct, export, or limit the personal and pet information we hold in our database.
• Privacy Concerns: Issues related to data tracking, cookies management, or marketing opt-out requests.
• Technical Issues: Reporting website loading issues, form failures, or digital card tilt rendering errors.
• Partnership Issues: Feedback, credentials audits, or registration issues from local veterinarians, groomers, or trainers.

Submit a Compliance Request

If you prefer to write to our compliance team directly through the website, you can use our secure form below. Your request will be routed immediately to our Grievance Officer.